Iceberg Drive Inn ("Iceberg," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our website, use our mobile ordering tools, visit one of our restaurant locations, or otherwise interact with us. Please read this policy carefully. If you disagree with its terms, please discontinue use of our services.

 

1. Information We Collect

1.1 Information You Provide to Us

We may collect personal information that you voluntarily provide to us, including:

•       Name, email address, phone number, and mailing address

•       Payment card information (processed securely through our payment processors)

•       Order history and preferences

•       Feedback, survey responses, and communications you send us

•       Account registration information if you create an account on our website or app

 

1.2 Information Collected Automatically

When you visit our website or use our digital services, we may automatically collect:

•       IP address and approximate location data

•       Browser type, device type, and operating system

•       Pages visited, time spent on pages, and referring URLs

•       Cookie identifiers and similar tracking technologies

 

1.3 In-Store Information

When you visit our restaurant locations, we may collect:

•       Transaction data from your purchase

•       Loyalty program enrollment information

•       Video surveillance footage for security purposes

 

2. How We Use Your Information

We use the information we collect for the following purposes:

•       To process and fulfill your orders and transactions

•       To communicate with you about your orders, accounts, or inquiries

•       To send promotional offers, newsletters, or marketing communications (where you have opted in)

•       To improve our menu, services, website, and customer experience

•       To administer loyalty programs and promotions

•       To comply with legal obligations

•       To detect, prevent, and address fraud or security issues

•       To analyze usage patterns and improve our digital platforms

 

3. Sharing of Your Information

We do not sell your personal information. We may share your information in the following limited circumstances:

3.1 Service Providers

We share information with trusted third-party vendors who assist us in operating our business, including payment processors, email service providers, analytics providers, and IT service providers. These vendors are contractually obligated to protect your information and may only use it to perform services on our behalf.

3.2 Legal Requirements

We may disclose your information if required to do so by law, subpoena, court order, or other governmental authority, or when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, or investigate fraud.

3.3 Business Transfers

In the event of a merger, acquisition, sale of assets, or other business transaction, your information may be transferred as part of that transaction. We will notify you via email or prominent notice on our website of any change in ownership or uses of your information.

 

4. Cookies and Tracking Technologies

Our website uses cookies, pixel tags, and similar technologies to enhance your experience, analyze site traffic, and serve relevant content. You may adjust your browser settings to refuse cookies, though some features of our website may not function properly as a result.

We use the following types of cookies:

•       Essential cookies: necessary for the website to function properly

•       Analytical/performance cookies: help us understand how visitors use our site

•       Functionality cookies: allow us to remember your preferences

•       Targeting/advertising cookies: used to deliver relevant promotions

 

5. Your Choices and Rights

Depending on your location and applicable law, you may have the following rights regarding your personal information:

•       Access: request a copy of the personal information we hold about you

•       Correction: request that we correct inaccurate or incomplete information

•       Deletion: request that we delete your personal information, subject to certain exceptions

•       Opt-out of marketing: unsubscribe from promotional emails at any time by clicking the unsubscribe link in any email or contacting us directly

•       Do Not Track: we honor browser Do Not Track signals where applicable

 

California residents may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know, the right to delete, and the right to opt out of the sale of personal information. We do not sell personal information.

Utah residents may have additional rights under the Utah Consumer Privacy Act (UCPA). To exercise your rights, please contact us using the information in Section 9 below.

 

6. Data Security

We implement commercially reasonable administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our payment processing partners are PCI-DSS compliant.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

 

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Transaction records are typically retained for seven (7) years for accounting and legal purposes.

 

8. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately and we will take steps to delete that information.

 

9. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

 

Iceberg Drive Inn

Attn: Privacy / Legal

Email: info@icebergdriveinn.com

Website: www.icebergdriveinn.com

 

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the updated policy on our website with a revised effective date. We encourage you to review this policy periodically. Your continued use of our services after any changes constitutes your acceptance of the updated policy.